Worry phone - we are there for you when worries become too much

There are moments when worries weigh heavily on the soul. Thoughts circle, feelings become confused and the inner balance begins to falter. Perhaps it is difficult to talk about it. Perhaps someone is missing who really listens. It is precisely for these situations that we offer our Worry phone to.

We see our offer as an invitation: you can call. Without pressure, without expectations, without having to explain anything. At the other end of the line, you will be met by someone who has time and will listen. Someone who takes your concerns seriously and accompanies you on your journey.

Why is listening rather than judging at the centre of our pastoral care?

When people contact us, they bring their very own story with them. Some are exhausted, others are sad, others are full of questions or doubts. Our understanding of pastoral care is not about categorising problems or offering hasty solutions. It's about being there. We listen without passing judgement. We recognise what moves you and give space to what has often had no place for a long time. Many people find it relieving to finally express their thoughts. Not everything has to become clear immediately. Sometimes it is enough not to remain alone.

Christian in character, but open to you

Our work is rooted in the Christian faith. For us, this means that every person is valuable, regardless of their life situation, their decisions or their strength of faith. Christian counselling For us, this does not mean imposing answers, but gently making hope visible.

Faith can play a role in the conversation if you want it to. It doesn't have to. We focus on what helps you at that moment - be it listening, reflecting together or quietly enduring a difficult situation.

Support via various channels

Not everyone seeks help in the same way. That's why we offer different approaches. In addition to talking on the phone, there is also the option of exchanging information in writing. A Pastoral care chat can be particularly helpful when words are easier to write than to speak or when a conversation needs to take place in peace. Regardless of the approach, we will treat you respectfully, discreetly and as equals. Your concerns remain confidential and you decide for yourself how much you want to share.

How can telephone support help in difficult moments?

A central offer is the Telephone counselling. Talking on the phone creates closeness, even if you don't see each other. The voice on the other end can calm you down, provide support and help you to organise your thoughts. Many people experience the telephone as a protected space in which they can speak openly. A phone call can be a first step - not to solve everything, but to get some air again. We take our time, listen carefully and accompany you during the conversation.

Especially in stressful phases of life, it is important to know that help is available. One Pastoral care telephone number stands for precisely this reliability. It enables direct contact without long waiting times or formal hurdles. You can call just as you are. Our counselling sessions are conducted by people who have empathy, life experience and a Christian attitude. They don't just listen, they go a part of the way with you - attentively and with care.

Pastoral care as support, not as a solution

Pastoral care is not a quick answer to complex questions. We see them as support. Sometimes one conversation is enough, sometimes it takes several. Either is fine. The important thing is that you don't remain alone with what's on your mind. Our Worry phone is there for you when worries become heavy. When thoughts can't find peace. When you need someone to listen. We accompany you - step by step, at your own pace.