Pastoral care - we accompany you when life becomes difficult

There are moments in life when words fail. Times when worries become louder than your own thoughts and questions arise that cannot be answered easily. This is exactly where our pastoral care comes in. We accompany people who are looking for support, need guidance or simply need someone to listen.

For us, pastoral care means being there. Not with quick solutions, but with time, attention and genuine interest. We take what moves you seriously and create a space in which everything can be expressed - doubts, grief, excessive demands, hope or the longing for meaning.

What attitude characterises our pastoral care?

We meet people at eye level. Everyone brings their own story, their own questions and experiences. In the Pastoral care is not about being right or wrong, but about being heard. We listen without judgement and help you to sort out what has become unsettling inside. Our work is characterised by Christianity. For us, this means that we trust that God is close to people - even when life feels empty or difficult. Faith can be part of the conversation, but it doesn't have to be. The decisive factor is what helps you in your situation.

Support that remains accessible

Many people are reluctant to seek help. Often because they don't want to be a burden to anyone or because they feel they have to manage everything on their own. We would like to encourage you: you don't have to carry your worries alone. Pastoral care is an offer that you can take advantage of - regardless of how big or small your concern may seem. Especially in stressful phases, it is important that support is available. That is why we also offer telephone counselling. One Pastoral care number enables direct contact, without long distances, without appointments, without preparation. You can call and simply be there.

Why is counselling on the phone a protected space?

The Telephone counselling is a special approach to counselling for many people. Talking on the phone creates closeness and protection at the same time. The voice at the other end of the line can reassure, provide guidance and help to organise thoughts. Many people find it relieving to talk about their worries without being seen. We take our time on the phone. We listen carefully, ask gentle questions and accompany you during the conversation. The aim is not to find answers immediately, but to look at things together: What is bothering you right now? What might give you strength? What might make the next small step possible?

A helpline for difficult times

Our Worry phone is aimed at people who are feeling overwhelmed, lonely or stuck inside. Sometimes a single conversation is enough to get some breathing space. Sometimes it takes several steps. Both are fine. A phone call is not a sign of weakness, but of courage. Courage to take yourself seriously. Courage to accept support. We treat every call with respect and discretion.

Reliability and trust

To ensure that pastoral care remains accessible even in difficult moments, we provide a Pastoral care telephone number available. It stands for reliability, openness and the willingness to accompany people in challenging life situations. Our counsellors have empathy, life experience and a Christian attitude. They don't just listen, they go part of the way with you - attentively and with care.

We see pastoral care as a form of counselling. We support you in pausing, taking a fresh look and finding hope again. Not everything has to be resolved immediately. Sometimes it is enough not to remain alone. We are there to listen. To support you. And to accompany you in whatever is on your mind.