Counselling hotline - a reliable anchor in difficult moments

There are situations in which worries suddenly take over. Thoughts spin, feelings become overwhelming and inner balance is shaken. In moments like these, there is no need for a long journey or complicated steps, just direct contact with someone who will listen. This is exactly what a counselling hotline is there for: as an accessible place where no one has to remain alone with their inner distress.

We understand the Counselling hotline as an invitation to pause and accept help. A phone call creates a protected space in which everything can have its place - uncertainty, fear, grief, exhaustion or the search for guidance. You don't have to explain or prepare anything. You can call and be who you are right now.

Why can a counselling hotline provide relief when worries become too much?

Many people carry their burdens alone for a long time. Out of consideration, out of shame or out of the idea that they have to cope with everything themselves. However, relief often comes precisely when thoughts are expressed. Not because solutions are immediately available, but because someone listens attentively - without judgement and without time pressure.

We consciously take our time in the conversations. We listen, ask gentle questions and leave space for what wants to emerge. Sometimes things become clearer, sometimes there is simply peace. Both can help you to feel some ground under your feet again.

Our attitude: being there and accompanying you

Pastoral care for us means taking people seriously. Every story is unique, every situation is different. Support is not about categorising problems or providing quick answers. It's about being present and going with them.

Our work is characterised by Christianity. This means that we treat every person with dignity, respect and hope. Faith may be part of the conversation, but it doesn't have to be. The decisive factor is what helps you at that moment. For us, counselling means looking together and not leaving you alone.

Telephone support as a direct route

Centralised access to the Counselling hotline is that Pastoral care telephone . The voice at the other end of the line can be reassuring, provide orientation and help to organise thoughts. Many people experience the telephone as a particularly safe space because it creates closeness without being seen.

A phone call can be a first step - not to solve everything, but to get your breath back. We listen attentively and accompany you in the conversation for as long as is good and necessary at that moment.

What other pastoral care options are open to you?

Not everyone wants to or can use the telephone. That's why we also offer written counselling. A Pastoral care chat makes it possible to write down thoughts, take breaks and set your own pace. For many, this is a low-threshold approach, especially in emotionally stressful situations.

Regardless of which route you choose: We will treat you with respect, discretion and openness. You decide for yourself how much you want to share and how the contact is organised.

In stressful moments, one thing counts above all: knowing that help is available. One Pastoral care telephone number stands for exactly that. It enables direct contact without long waiting times or formal hurdles. You can call when worries arise or thoughts can no longer find peace.

Our counselling sessions are conducted by people who have empathy, life experience and inner peace. They don't just listen, they stay by your side - attentive and attuned.

Counselling hotline as support

A counselling hotline is no substitute for long-term support, but it can be a crucial first step. A moment of pause. A conversation that helps. Sometimes that's all it takes to regain stability.

We are here to listen. To support. And to accompany people in difficult moments - reliably, respectfully and openly.