Many people hesitate to use a counselling phone because they think their worries are „not important enough“. Maybe you feel the same way. You compare yourself with others and ask yourself whether there aren't people who have much bigger problems.

But this is precisely where there is a misunderstanding: there is no such thing as „too small“ or „too unimportant“ in telephone counselling. Everything that burdens you can be given space. Your feelings are valid - regardless of how they appear in comparison.

This thought often arises from the desire to be strong or not to be a burden to anyone. But it is precisely this holding back that can increase the burden. It is important to understand that help is not only allowed when it is „no longer possible“.

What seems small to one person can feel overwhelming to you. Maybe it's an argument, loneliness, stress in everyday life or the feeling of not being understood. These things may seem insignificant on the outside, but on the inside they can be very difficult.

Counselling takes this seriously. It is not about judging problems, but about seeing you in your situation.

Sometimes it's the little things that accumulate over days or weeks. They then become more and more present and harder to bear. That's why it makes sense to take even seemingly small worries seriously and talk about them.

Yes, you can. The counselling phone is there for exactly that - for all worries, not just acute crises. You don't have to wait until you're feeling really bad. On the contrary: it can even help to talk about it early on, before everything builds up.

You can use a counselling number to reach people who will listen to you, regardless of whether you are in despair or simply need someone to be there. A helpline is not just an emergency button for extreme situations, but an open offer for you.

Many people are surprised at how relieving an initial conversation can be. It's not about finding solutions straight away, but about being heard. This very moment can already bring about a noticeable change.

Maybe you're afraid of not being taken seriously. But the exact opposite is the case. The telephone counselling service will listen to you without judging you. It doesn't matter whether you are talking about something that has been bothering you for a long time or something that has just arisen.

It often turns out that there are even deeper feelings behind seemingly minor worries. The conversation can help you to better understand and categorise them.

Sometimes you only realise what is really bothering you when you talk to someone. This can be an important step towards understanding yourself better. And that's exactly what counselling is for - for your thoughts as they are right now.

Many people wait too long before seeking help. They try to sort everything out on their own until the stress increases. A conversation at the right time can take a lot of pressure off.

Counselling offers you exactly this space. You can sort out your thoughts before they overwhelm you. A counselling phone is not only there for emergencies, but also to support you before it gets that far.

Seeking help early means taking yourself seriously. It shows that you are taking care of yourself. And it is often precisely this early step that prevents problems from getting worse.

No. You don't have to explain or justify yourself. You don't have to tell a perfect story or „prove“ your feelings. It's enough that something is bothering you.

The people on the helpline will treat you openly and respectfully. You can simply say what's on your mind - no matter how big or small it seems.

There is no standard for what is „important enough“. It's your perception that counts. And that is exactly what makes the telephone counselling service a safe space.

Yes, if you find it difficult to talk on the phone, you can also contact us via chat. You will also find support there and will be taken seriously. Some people find it easier to write down their thoughts instead of speaking them out.

Counselling adapts to your pace. The important thing is that you take the first step.

Chat can be a good alternative, especially in quiet moments or at night. You can take your time and choose your words carefully. The same applies here: you are not alone with what is bothering you.

You don't have to wait until everything collapses. You can also come forward with small worries. Because it is often precisely these thoughts that will otherwise continue to build up.

If something is bothering you, take it seriously. Use the counselling phone, a counselling number or a helpline and talk about it.

Sometimes it only takes a small impulse to change something. This impulse can be a conversation. And perhaps now is exactly the right moment to take this step.