Loneliness is a feeling that often cannot be explained logically. You can be around people and still feel empty inside. Maybe you have the feeling that nobody really understands you. Maybe you lack someone you can honestly tell how you feel. This kind of loneliness goes deeper than just „being alone“ - it affects your inner self. And that's exactly why it can be so stressful.

The important thing is that this feeling is nothing unusual. Many people experience phases like this, even if you can't tell by looking at them.

When everything feels difficult, it often helps to focus on small steps. You don't have to change your whole life immediately. Sometimes it's enough to get up for a moment, open the window or write down a few thoughts. Simply being aware of your situation can make a difference.

Nevertheless, there are moments when this is not enough. When your thoughts are racing or the silence gets too loud, it's important to know: You don't have to be alone in this.

This is exactly why the telephone counselling service exists. It is there for people who don't have anyone at the moment or who can't confide in anyone. You can reach someone who will listen to you via a helpline or a counselling number - anonymously, free of charge and without expectations.

You don't have to be able to explain anything, you don't have to find the perfect words. It's enough that you speak up. Counselling is not about judging you or imposing quick solutions on you. It's about you being heard. In addition to talking on the phone, you can also get help via chat. Writing can be an easy first step, especially if you find it difficult to speak.

Many people hesitate because they don't know what to expect. But the process is very simple. There is a person at the other end who meets you calmly and gives you space. You decide how much you want to say and how quickly you open up. There is no „right“ or „wrong“. 

Seeking help is not a sign of weakness. It shows that you take yourself seriously and want to change something. Many people use a helpline or a counselling number, even if you can't tell by looking at them. Loneliness is not a personal failure, but an experience shared by many.

Yes, not everyone feels comfortable on the phone. That's why it's good that there are other ways. You can use an anonymous chat to write down your thoughts and share them at your own pace. You are not alone here either - someone is reading along, understands and answers you. This form of counselling can be a great help, especially in quiet moments or at night.

Even if it feels like it right now: you are not alone with what you are experiencing. There are people who will listen without passing judgement. There are ways to communicate - whether via a counselling number, a helpline or a chat. You don't have to take this step perfectly - it's enough to take it at all. If you don't have anyone at the moment, use the telephone counselling service and call us. There is someone at the other end who is there for you and will listen to you.