Pastoral care telephone number - available if you don't know what to do next

There are moments when life feels cramped. Thoughts come flooding in, worries take over and the feeling of being stuck inside arises. Maybe it's in the middle of the night. Maybe it's an ordinary day. In moments like these, a Pastoral care telephone number be the first step towards not remaining alone.

We accompany people who are looking for support - quietly, respectfully and with time. A phone call creates a space in which everything is allowed: fear, sadness, doubt, exhaustion or the search for meaning. You don't have to explain or prepare anything. You can simply call and be who you are.

Listening as the basis of our work

For us, every accompaniment begins with listening. Really listening. Not judging, not analysing, not answering hastily. Pastoral care is about recognising the person behind the words. Everyone brings their own story, their experiences, ruptures and hopes.

We take your concerns seriously. Some concerns are clearly identifiable, others are more diffuse. Both are welcome. The conversation often leads to an initial sorting out of thoughts - sometimes very quietly, sometimes noticeably relieving.

A Christian attitude that carries

Our work is characterised by Christianity. For us, this means that we trust that every person is valuable and that God remains close even in difficult phases of life. Pastoral care for us does not mean demanding faith, but offering hope. Faith can play a role in the conversation if you want it to. It doesn't have to. We focus on what helps you in your current situation - be it listening, reflecting together or enduring questions to which there are no answers yet.

When can a helpline help in stressful situations?

Sometimes worries become so big that they overshadow everyday life. In such moments, a Worry phone help you to feel some ground under your feet again. A conversation can relieve stress, bring order and open up new perspectives - not because everything is solved immediately, but because someone is there.

A phone call is not a sign of weakness. It is a sign of courage. Courage to take yourself seriously and accept support.

Not everyone wants to or is able to speak. That's why we offer written counselling as well as telephone counselling. A Telephone counselling chat makes it possible to write down thoughts, take breaks and set your own pace. For many, this is a low-threshold approach, especially in emotionally stressful situations. Regardless of the method, we will treat you with respect, discretion and openness. You decide how much you want to share.

Help when things get urgent

There are situations in which worries become overwhelming and quick support is needed. In such moments Emergency counselling particularly important. We take these situations seriously and listen attentively when inner distress, fear or despair become acute. Here too, it is not about quick solutions, but about stabilisation, support and not remaining alone.

Pastoral care as companionship

Pastoral care is not a one-off event. It is accompaniment. Sometimes one conversation is enough, sometimes it takes several steps. Both are fine. The important thing is that you don't have to walk the path alone. Our Pastoral care telephone number stands for reliability and openness. It is a reminder that help is available - even when everything seems difficult. We accompany you attentively, respectfully and with an open heart. You can call. We will listen.